Terms and Conditions for Gardeners South Harrow
These Terms and Conditions apply to all bookings, quotations, and services provided by Gardeners South Harrow in connection with domestic and commercial garden work. By requesting a service, confirming a booking, or allowing work to begin, the client agrees to be bound by these terms. They are designed to set out the basis on which gardening services are delivered, including how bookings are made, how payment is handled, when cancellations may be charged, and the limits of liability that apply to the work carried out.
For the purposes of these Terms, references to we, us, and our mean the gardening service provider, while you and your mean the customer receiving the service. These terms should be read carefully before any agreement is confirmed. They apply to routine maintenance, one-off visits, clearance work, pruning, lawn care, hedge work, seasonal tidy-ups, and similar gardening services. They do not form a guide or tutorial, and they are not intended to replace specific advice on plant care, property access, or local authority requirements.
We reserve the right to update these terms from time to time. The version in force at the time of booking will normally apply to that booking, unless a change is required by law or by a matter outside our control. If any part of these terms is found to be unlawful or unenforceable, the remainder will continue to apply. Nothing in these terms affects any rights you may have under applicable consumer law.
The booking process begins when you provide an enquiry, request an estimate, or ask us to attend your property. Any quotation is based on the information supplied at the time, including the size of the area, the condition of the garden, access arrangements, and the type of work required. Quotations are usually indicative until a site visit is completed or until the scope is otherwise confirmed. A booking is only confirmed once we have accepted the work and agreed a date, time window, or service schedule.
You must ensure that all information provided during booking is accurate and complete. If access is restricted, if the condition of the garden differs from the description given, or if there are hazards not disclosed in advance, we may need to revise the quotation, change the time required, or reschedule the work. We may also decline or suspend a booking if the site conditions are unsafe, the work requested is outside our competence, or the task requires specialist equipment or permissions not available at the time of service.
If you make a booking on behalf of another person, you confirm that you are authorised to do so and that the property owner or occupier agrees to the service. For recurring gardening services, the agreed frequency, seasonal scope, and any limitations on work will be recorded at the point of booking. Changes to the booked service should be requested in advance and are subject to availability. We may refuse last-minute additions if they materially affect the time, labour, or disposal arrangements previously agreed.
Payments are due in accordance with the method and timing stated at booking or on the invoice. Unless otherwise agreed in writing, payment is expected upon completion of the work or within the period stated on the invoice. We may request a deposit for larger jobs, specialist clearance work, or services requiring advance scheduling. Deposits are used to secure the booking and may be non-refundable where preparation, reserved labour, or costs have already been incurred.
All prices are based on the information available at the time of quotation and may be subject to adjustment if the scope changes. This includes situations where the garden condition is more extensive than described, where waste volumes exceed expectations, or where additional labour is needed due to inaccessible areas, obstructions, or unforeseen site conditions. Any revised charge will be explained where reasonably possible before additional work proceeds. Payment must be made in full and without set-off unless we have agreed otherwise in writing.
We may charge interest or reasonable recovery costs on late payments where permitted by law. If a payment is declined, reversed, or remains outstanding after the due date, we may suspend future services until the account is settled. We reserve the right to recover any costs arising from failed payment methods, administration associated with overdue invoices, or charges related to collection of unpaid sums. Prices may include VAT where applicable, and any such treatment will be made clear at the time of invoicing.
Cancellations and rescheduling must be made with reasonable notice. If you cancel a confirmed booking, we may charge a cancellation fee where time has already been reserved, materials have been ordered, or the cancellation is made too close to the appointment for the slot to be reallocated. The amount of any charge will depend on the notice given and the stage reached in preparing for the service. We will always aim to act fairly and proportionately.
You may request to reschedule rather than cancel, and we will try to accommodate alternative dates subject to availability. However, repeated changes, refusal to allow access, or failure to confirm attendance may be treated as cancellation by the customer. If we have already attended the property and cannot complete the work because access was not available, because the site was unsafe, or because relevant permissions were not in place, we may charge for wasted attendance or preparatory time.
If we need to cancel or postpone a booking, we will seek to provide notice as early as reasonably possible. This may happen due to adverse weather, staff illness, equipment failure, safety concerns, or circumstances beyond our control. In such cases we may offer a new appointment rather than compensation, unless otherwise required by law. We are not liable for delays caused by events outside our reasonable control, provided we take reasonable steps to minimise disruption.
Liability is limited to losses that are foreseeable and directly caused by our breach of these terms or by negligent performance of the agreed service. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Subject to those mandatory legal protections, we are not responsible for indirect or consequential losses, loss of profit, loss of opportunity, or damage arising from pre-existing defects, hidden conditions, or events beyond our control.
Gardening work can involve natural variation, seasonal conditions, and uncertainties in plant health, soil structure, and property surfaces. We do not guarantee the survival, recovery, or future performance of plants, grass, shrubs, or trees unless a specific guarantee is given in writing. Where work involves pruning, shaping, cutting back, or clearance, the result may depend on the condition of the material at the time of service. We are not responsible for deterioration caused by weather, pests, disease, or the failure of a plant to respond as expected after lawful and careful treatment.
If we move items, pots, ornaments, or other property as part of the service, we will take reasonable care, but you remain responsible for removing fragile, valuable, or hazardous objects unless otherwise agreed. Any area that contains hidden wiring, irrigation systems, unstable structures, buried objects, or contaminated materials should be disclosed in advance. We cannot be held liable for damage caused by undisclosed risks or by defective installations not visible during ordinary work. Nothing in these terms limits your duty to maintain safe access and a safe working environment at the property.
Waste generated by gardening work will be handled in accordance with applicable waste regulations and good environmental practice. Unless stated otherwise, waste such as cuttings, grass, leaves, branches, and general green waste may be collected, segregated, transported, and disposed of responsibly. Where required, waste transfer arrangements will be followed, and materials may be taken to authorised facilities or processed through lawful collection routes. You must not ask us to dispose of restricted, hazardous, or unclassified waste without prior agreement and confirmation that such disposal is lawful and appropriate.
We may charge separately for waste removal where this is not included in the quoted service. The amount may depend on the volume, type, and weight of waste, as well as the time needed to load and transport it. If waste must be left on site because access, instruction, or legal constraints prevent removal, it becomes your responsibility to arrange appropriate disposal unless we agree otherwise. You must ensure that waste is not contaminated with materials that require specialist treatment, such as chemicals, asbestos, oils, sharps, animal waste, or construction debris.
We will not knowingly breach waste legislation, fly-tip, or dispose of materials in an unlawful manner. If you instruct us to remove items that may be subject to special handling rules, we may refuse the request or require additional information before proceeding. You agree to indemnify us against losses arising from false descriptions of waste, unlawful instructions, or failure to disclose hazardous materials. Any garden waste left in sacks, piles, or designated collection points remains your responsibility until it is lawfully removed under the agreed service.
Where the service includes hedge cutting, tree-related work, or the removal of larger vegetation, you are responsible for advising us of any ownership disputes, preservation orders, access restrictions, or permissions required by law. We may suspend work if we believe consent is missing or if legal compliance is uncertain. In some cases, additional rules may apply to protected trees, shared boundaries, or rented premises, and you should obtain any necessary approvals before requesting work that could affect those matters.
We will take reasonable care to carry out work in accordance with the agreed specification, but the final decision on methods used may depend on site conditions, safety, and professional judgement. If you are absent during the service, you authorise us to complete the work according to the instructions provided. Any changes requested after work has begun may result in additional charges or a revised completion time. We may stop work if continuing would create a safety risk or require instructions that conflict with law or reasonable horticultural practice.
These Terms and Conditions are governed by the laws of England and Wales. Any dispute or claim arising from or in connection with the services, the booking, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless consumer law provides otherwise. By using the service, you agree that the contract is formed under UK law and that any legal interpretation will be determined accordingly. These terms constitute the full agreement between the parties regarding the matters covered here and replace any earlier discussion or understanding, unless confirmed in writing as part of the booking.