Terms And Conditions

Gardeners South Harrow Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners South Harrow provides gardening and related services to residential and commercial customers. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions.

These terms are intended to protect both you as the customer and Gardeners South Harrow, and to clarify how our services are provided, what you can expect from us, and what we require from you in return.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, company or organisation that requests or accepts the provision of services from Gardeners South Harrow.

Company means Gardeners South Harrow, the gardening services provider.

Services means any gardening, garden maintenance, lawn care, hedge trimming, planting, clearance, landscaping, or related work provided by the Company.

Site means the garden, grounds or other outdoor area where the Services are to be carried out.

Agreement means the contract between the Customer and the Company incorporating these Terms and Conditions and any written quotation or confirmation provided by the Company.

2. Scope of Services

The Company provides gardening and outdoor maintenance services in South Harrow and surrounding areas. The exact scope of Services to be provided will be agreed with the Customer prior to work commencing and may be set out in a quotation or confirmation message.

The Company reserves the right to decline work that falls outside its normal activities, is unsafe, or is prohibited by law or local regulations. Any images, descriptions or service outlines provided in promotional materials are illustrative only and do not form part of the Agreement unless expressly confirmed in writing.

3. Booking Process

3.1 Bookings may be requested by the Customer through the Company’s chosen communication channels. The Customer must provide accurate information regarding the Site, access, required Services, preferred dates, and any relevant risks or constraints.

3.2 A booking will be considered provisional until it is accepted and confirmed by the Company. The Company may confirm a booking verbally or in writing. Once confirmed, a binding Agreement is formed between the Customer and the Company subject to these Terms and Conditions.

3.3 The Company may request photographs or descriptions of the garden or outdoor area to help estimate the time and resources required. All estimates are based on the information provided and visible conditions. If, on arrival, the Site condition differs materially from that described, the Company may adjust the quotation or refuse to carry out some or all of the Services.

3.4 For larger projects, the Company may offer or require an on-site visit before confirming the booking. Any such visit may be chargeable if the Customer does not proceed with the Services after a quotation is provided, where this has been communicated in advance.

4. Quotations and Prices

4.1 The Company may provide an estimated price or a fixed-price quotation based on the information supplied by the Customer. Unless otherwise stated, quotations are valid for a limited period from the date of issue and may be withdrawn or amended at any time before acceptance.

4.2 Where Services are charged on an hourly or daily rate, the final price will be calculated according to the actual time spent on Site, including reasonable set-up and clear-down time. The Company will use reasonable endeavours to work efficiently and keep the Customer informed if work is likely to exceed initial indications.

4.3 Prices are quoted on the assumption of reasonable access to the Site, availability of water and electricity if required, and normal working conditions. Additional charges may apply for difficult access, parking costs, congestion charges, or unusually demanding conditions.

5. Payments and Invoicing

5.1 The Customer agrees to pay the Company for the Services in accordance with the prices and payment terms agreed at the time of booking or as stated on the invoice.

5.2 Unless otherwise agreed, payment for one-off or ad hoc Services is due on completion of the work on the day of service. For ongoing maintenance arrangements, the Company may issue invoices on a weekly, fortnightly or monthly basis, with payment due by the date specified on the invoice.

5.3 The Company accepts standard payment methods as communicated to the Customer. Cash payments, where accepted, should be handed directly to a representative of the Company and must be accompanied by a request for a receipt if the Customer requires one.

5.4 The Company reserves the right to request a deposit for larger or materials-intensive jobs. Any required deposit and its terms will be communicated to the Customer before the booking is confirmed. Work may not commence until the deposit has been received in cleared funds.

5.5 If the Customer fails to make any payment by the due date, the Company may charge interest on the overdue amount and may suspend further work until payment is received. The Customer will be responsible for any reasonable costs incurred by the Company in recovering overdue amounts.

6. Cancellations and Rescheduling

6.1 The Customer may cancel or request to reschedule a booking by giving reasonable notice. The Company asks that Customers provide at least 24 hours notice where possible so that appointments can be reallocated.

6.2 Where a Customer cancels a booking with less than 24 hours notice, the Company reserves the right to charge a cancellation fee, which may be a fixed amount or a percentage of the estimated service price. Any such fee will be notified to the Customer at the time of booking or as part of these terms.

6.3 If the Company arrives at the Site at the agreed time and is unable to gain access, or if the work cannot proceed due to the Customer’s acts or omissions, the Company may treat this as a late cancellation and charge a call-out or cancellation fee.

6.4 The Company may cancel or reschedule a booking due to adverse weather, safety concerns, staff illness or other circumstances beyond its reasonable control. The Company will use reasonable efforts to notify the Customer as soon as practicable and to arrange an alternative appointment. The Company will not be liable for any loss caused by such cancellation or rescheduling, but any deposit paid for the affected appointment will be carried forward or refunded as appropriate.

7. Customer Obligations and Site Access

7.1 The Customer must ensure safe and reasonable access to the Site, including access to any communal areas, gates, side entrances and parking where applicable. Any restrictions, codes or instructions for access must be provided in advance.

7.2 The Customer is responsible for ensuring that the Site is safe and suitable for gardening work. This includes identifying and informing the Company of any hidden features such as buried cables, pipes, irrigation systems, or other hazards which may not be apparent.

7.3 The Customer must keep children, pets and third parties away from work areas for their own safety while Services are being performed. The Company cannot accept responsibility for accidents where reasonable safety measures have been taken and the Customer or third parties fail to follow guidance.

7.4 If the Customer fails to meet these obligations and this leads to delays, additional work or costs for the Company, additional charges may apply.

8. Materials, Plants and Equipment

8.1 Unless otherwise agreed, the Company will supply its own tools and equipment necessary to complete the Services. The Customer must not use or operate the Company’s equipment without permission.

8.2 Where the Company supplies plants, turf, soil, mulch or other materials, it will take reasonable care to select appropriate and good quality items. However, natural variations in size, colour and performance may occur, and the Company does not guarantee the long-term survival of any living plants once installed, as this depends on ongoing care, weather conditions and factors beyond the Company’s control.

8.3 If the Customer supplies any materials or plants, the Company is not responsible for their quality or suitability and will not be liable for any failure or defect arising from the use of such items.

9. Garden Waste and Waste Regulations

9.1 The handling and disposal of garden waste will be agreed with the Customer before work commences. Options may include leaving waste neatly bagged on Site, using the Customer’s own garden waste bins, or removal by the Company for disposal.

9.2 Where the Company agrees to remove waste, this may be subject to additional charges based on volume, weight, transport and disposal fees. Any such charges will be communicated in advance wherever reasonably possible.

9.3 The Company will comply with applicable waste and environmental regulations when transporting and disposing of garden waste. The Customer agrees not to request that the Company dispose of waste in any unlawful manner.

9.4 The Customer remains responsible for any existing waste or rubbish present on the Site unless specifically included in the quotation. If substantial additional waste is discovered or requested to be cleared, the Company may adjust the price accordingly.

10. Liability and Insurance

10.1 The Company will exercise reasonable skill and care in providing the Services and will take reasonable measures to avoid damage to the Site, structures and property. However, gardening work by its nature carries some risk of minor damage or disturbance to plants, soil, borders, surfaces and surrounding areas.

10.2 The Company holds appropriate insurance cover for its activities. Details of cover may be provided to the Customer upon request. Liability is limited as set out in this section.

10.3 The Company will not be liable for any loss or damage arising from inaccurate or incomplete information provided by the Customer, or from pre-existing faults, weaknesses or defects in the Site, structures, fixtures or utilities.

10.4 The Company will not be liable for indirect or consequential losses, including loss of enjoyment, loss of profits, or loss of anticipated savings. Liability for any direct loss or damage to property caused by the Company’s negligence will be limited to the value of the Services provided or the amount recoverable under the Company’s relevant insurance policy, whichever is greater.

10.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, or any other liability which cannot be excluded or limited by law.

11. Complaints and Service Issues

11.1 The Company aims to provide a reliable and professional gardening service. If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, ideally within 48 hours of completion.

11.2 The Company will review any complaint and, where appropriate, may visit the Site to assess the issue. If the Company considers that the Services have not been carried out with reasonable care and skill, it may, at its discretion, offer to re-perform the relevant part of the Services or provide an appropriate partial refund.

11.3 Complaints raised long after the work has been completed may be more difficult to assess, especially where subsequent weather, growth or third-party work has altered the Site. The Company will nevertheless consider any concerns raised and seek a fair outcome where reasonable.

12. Health and Safety

12.1 The Company takes health and safety seriously and will work in accordance with applicable safety regulations and reasonable industry practice.

12.2 The Customer agrees not to ask the Company to undertake any activity that is unsafe, unlawful or clearly beyond normal gardening practices. The Company may refuse to perform any task it considers unsafe or inappropriate.

12.3 The Customer should inform the Company of any known hazards on the Site, including unstable ground, damaged structures, sharp objects, or the use of chemicals or pesticides.

13. Force Majeure

13.1 The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control. These may include severe weather, flooding, storms, fire, accident, illness, transport disruptions, or changes in law or regulation.

13.2 In such circumstances, the Company may suspend the Services for the duration of the event or, where necessary, terminate the Agreement without liability. Any advance payments for Services not yet provided will be refunded or credited where appropriate.

14. Termination

14.1 Either party may terminate an ongoing service arrangement by giving the notice period agreed at the outset or, if no period is specified, by giving reasonable notice.

14.2 The Company may terminate the Agreement with immediate effect if the Customer commits a serious breach of these Terms and Conditions, fails to pay sums due, behaves in an abusive or threatening manner towards staff, or repeatedly cancels bookings at short notice.

14.3 On termination, the Customer must pay for all Services carried out up to the date of termination and for any materials ordered specifically for the Customer that cannot reasonably be re-used elsewhere.

15. Privacy and Data

15.1 The Company may collect and store basic personal information about the Customer, such as name, address, service details and payment information, for the purpose of providing and managing the Services.

15.2 The Company will take reasonable steps to keep such information secure and will not sell or disclose it to third parties except where necessary to deliver the Services, comply with legal obligations, or with the Customer’s consent.

16. Amendments to Terms

16.1 The Company may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking, unless the parties agree otherwise.

16.2 Updated terms may be made available to Customers and may apply to future bookings once notified.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. General Provisions

18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.

18.2 No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.

18.3 The Agreement is between the Customer and the Company. No third party shall have any rights to enforce any of its terms.

By making a booking with Gardeners South Harrow or allowing gardening work to commence, you acknowledge that you have read, understood and agree to these Terms and Conditions.